Eftpos Help
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Please work through these troubleshooting steps BEFORE phoning for support.
FAULT: DOWNLOAD NEEDED When ‘download needed’ appears on the screen, the terminal will need to be returned to Ecosse for repair. Please contact us regarding a replacement terminal. FAULT: LOG ON REQUIRED Hypercom terminal: Function 93, enter Verifone terminal: scroll down using top left hand purple button and select log on Ingenico I5100 terminal: press enter until you see supervisor, select INIT by pressing the SAV button Ingenico ICT220 terminal: press menu, select supervisor, select init FAULT: TERMINAL NOT WORKING If Eftpos runs via broadband: check status of broadband modem/router. Ring internet service provider if you are not able to connect to internet. If Eftpos runs via dial up: 1: check phone line 2: plug phone into phone line that Eftpos is using and check dial tone 3: try another Eftpos terminal in the phone jack (jack D, see diagram ) FAULT: TRANSMISSION ERROR 1: check phone line 2: plug phone into phone line that Eftpos is using and check dial tone 3: try another Eftpos terminal in the phone jack 4: check network connections (jack E, see diagram ) 5: check internet connectivity IF YOU STILL REQUIRE SUPPORT, PLEASE PHONE PAYMARK 0800 800 996 STILL NEED HELP? PLEASE PHONE ECOSSE SUPPORT ON 0800 746 723 |
PLACEMENT AND GLOSSARY OF JACKS
A: Power Supply B: Pinpad C: Interface cable/connected to pos unit D: Phone line/ dial up E: Ethernet cable/ internet/ broadband 
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24/7 Remote Support
Having a great system is only half the solution as even a great solution can be brought down from something as a key component being unplugged to charge an employee’s mobile phone. Support is fundamental and is a resource that is paramount to the success of your system.
At Ecosse we also have full training facilities where we train you on your programme in a controlled environment where you can feel free to ask any question and get the right answer. We take pride in our training ability and enjoy helping you and your staff get the most from your system.
Ecosse is unique in that we are a hardware provision and support company as well as a full POS software implementation and support company. By choosing Ecosse or one of our associated Nationwide Resellers for your POS System, Hardware, Eftpos & POS Support you have a team with full resources and skills to handle any Point of Sale requirement you have Nationwide and at any time.
Feel free to ask us or any of our associated resellers for support and site referrals.
At Ecosse we also have full training facilities where we train you on your programme in a controlled environment where you can feel free to ask any question and get the right answer. We take pride in our training ability and enjoy helping you and your staff get the most from your system.
Ecosse is unique in that we are a hardware provision and support company as well as a full POS software implementation and support company. By choosing Ecosse or one of our associated Nationwide Resellers for your POS System, Hardware, Eftpos & POS Support you have a team with full resources and skills to handle any Point of Sale requirement you have Nationwide and at any time.
Feel free to ask us or any of our associated resellers for support and site referrals.
