Eftpos Help

Please work through these troubleshooting steps BEFORE phoning for support.

FAULT: CHIP MALFUNCTION (applies to Verifone terminals )
Reload EMV files
1: scroll down and select setup
2: type in 999 and press enter
3: scroll down and select edit acquirer
4: press slct
5: press exit
6: press ok
7: press the red x button twice
8: scroll down and select log on

FAULT: DOWNLOAD NEEDED
When ‘download needed’ appears on the screen, the terminal will need to be returned to Ecosse for repair. Please contact us regarding a replacement terminal.

FAULT: LOG ON REQUIRED
Verifone terminals: scroll down using up / down arrow keys and select log on.

Ingenico terminals: Press F4 to log on.

FAULT: ALL TERMINALS NOT WORKING
If Eftpos runs via broadband: check status of broadband modem/router. Ring internet service provider if you are not able to connect to internet.

If Eftpos runs via dial up:
1: check phone line
2: plug phone into phone line that Eftpos is using and check dial tone
3: try another Eftpos terminal in the phone jack (jack D, see diagram )

FAULT: TRANSMISSION ERROR
1: check phone line
2: plug phone into phone line that Eftpos is using and check dial tone
3: try another Eftpos terminal in the phone jack
4: check network connections (jack E, see diagram )
5: check internet connectivity

IF YOU STILL REQUIRE SUPPORT, PLEASE PHONE PAYMARK 0800 800 996

STILL NEED HELP? PLEASE PHONE ECOSSE SUPPORT ON 09 974 8847

PLACEMENT AND GLOSSARY OF JACKS

A: Power Supply
B: Pinpad
C: Interface cable/connected to pos unit
D: Phone line/ dial up
E: Ethernet cable/ internet/ broadband